Refund Policy

Formbella.eu Refund Policy

Last Updated: December 2025

Thank you for shopping at Formbella.eu. This Refund Policy explains the conditions under which customers may request returns or refunds for products purchased through our website.

1. Eligibility for Refunds

You may request a refund if:

  • The product is unused, unopened, and in its original packaging.
  • The request is submitted within 14 days of receiving the order.

Products that have been opened, used, or damaged after delivery are not eligible for a refund due to hygiene and safety regulations.

2. Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used products
  • Products damaged due to customer misuse
  • Promotional or discounted items, unless defective
  • Digital products (if applicable)

3. Defective or Incorrect Products

If you receive a defective or incorrect product:

  • Contact us within 48 hours of delivery at info@formbella.eu.
  • Provide photos of the damaged or incorrect item.
  • After verification, we will offer a replacement or a full refund.

4. Return Process

To request a return:

  1. Contact customer support at info@formbella.eu.
  2. Wait for return approval and instructions.
  3. Ship the product back using a trackable shipping method.

Customers are responsible for return shipping costs unless the product was defective or incorrect.

5. Refund Processing Time

  • Refunds are issued to the original payment method.
  • Processing time may take 5–10 business days after we receive the returned product.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery confirmation. Refunds will not be issued in such cases.

7. Order Cancellation

Orders may be cancelled before shipment:

  • If the order has not yet been processed, you may request cancellation by contacting us immediately.
  • Once the order is shipped, cancellations are no longer possible.

8. Contact Information

For refund or return inquiries, please contact us:

Formbella.eu
Email: info@formbella.eu
Website: https://formbella.eu

 

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