Distance Sales Agreement

Distance Sales Agreement for Formbella.eu

Last Updated: December 2025

This Distance Sales Agreement (“Agreement”) outlines the terms and conditions applicable to purchases made through Formbella.eu (“we”, “us”, “our”). By placing an order on our website, you (“customer”, “buyer”, “you”) agree to the terms set forth below.

1. Parties

Seller: Formbella.eu
Customer: The individual placing an order through the website.

2. Subject of the Agreement

This Agreement governs the sale and delivery of products ordered electronically via Formbella.eu.

3. Product Information

All product descriptions, features, prices, and stock information are listed on our website. We strive for accuracy but do not guarantee that all product details are completely error-free.

4. Order Process

  • Orders are placed electronically via Formbella.eu.
  • Upon completing an order, you will receive an automated confirmation email.
  • The order is deemed accepted once it is processed and shipped.

We reserve the right to reject or cancel orders in cases of stock shortages, payment issues, or suspected fraud.

5. Pricing and Payment

  • All prices on our website are final unless otherwise stated.
  • Payments are processed securely through approved third-party payment providers.
  • Orders will be shipped only after successful payment.

6. Delivery

  • Products are delivered to the shipping address provided during checkout.
  • Delivery times displayed on the website are estimates and may vary due to external factors.
  • We are not responsible for delays caused by couriers, customs, or force majeure events.

7. Right of Withdrawal

You may exercise your right of withdrawal within 14 days of receiving the product, provided that:

  • The product is unused, unopened, and in its original packaging.
  • Items that pose hygiene or health risks (e.g., supplements, opened cosmetic products) are not eligible for return.

To request a withdrawal, contact us at info@formbella.eu.

8. Returns and Refunds

  • Returns must be approved before shipping the product back.
  • Refunds will be issued after the returned product is inspected and confirmed to be in acceptable condition.
  • Shipping fees are non-refundable unless the product was delivered damaged or incorrect.

9. Customer Responsibilities

You agree to:

  • Provide accurate shipping and billing information.
  • Inspect the product upon delivery and report any issues within 48 hours.
  • Use products only as instructed by the manufacturer.

10. Seller Responsibilities

We agree to:

  • Deliver products that match the description on our website.
  • Provide customer support via email.
  • Fulfill legal obligations regarding consumer rights and distance sales.

11. Limitation of Liability

We are not liable for:

  • Damages resulting from misuse or improper handling of products.
  • Delays caused by shipping carriers or external events.
  • Indirect or consequential damages.

12. Dispute Resolution

Any disputes arising from this Agreement will be resolved under applicable EU consumer protection laws.

13. Amendments

We may update this Agreement at any time. Changes take effect once published on Formbella.eu.

14. Contact Information

For inquiries, returns, or withdrawal requests, contact us:

Formbella.eu
Email: info@formbella.eu
Website: https://formbella.eu

 

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