Delivery Shipping

Delivery & Shipping Policy for Formbella.eu

Last Updated: December 2025

This Delivery & Shipping Policy explains how Formbella.eu (“we”, “us”, “our”) processes, ships, and delivers orders. By placing an order on our website, you agree to the terms described below.

1. Shipping Carriers

We work with globally recognized and trusted shipping partners to ensure safe and fast delivery:

  • FedEx
  • UPS
  • DHL Express

Each carrier is selected based on destination, service availability, and delivery speed.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Processing time does not include shipping time.

3. Shipping Times

Estimated delivery times (after the order has been shipped):

  • Europe: 2–5 business days
  • United Kingdom: 3–7 business days
  • United States & Canada: 4–10 business days
  • Middle East: 4–10 business days
  • Rest of the World: 5–12 business days

These estimates may vary depending on customs, weather, or carrier delays.

4. Tracking Information

Once your order is shipped, a tracking number will be sent to your email.

You can track your shipment on:

  • FedEx Tracking Portal
  • UPS Tracking Portal
  • DHL Express Tracking Portal

Tracking information may take up to 24 hours to update.

5. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and size
  • Selected courier (FedEx, UPS, DHL)

Promotional free shipping may apply during special campaigns.

6. Customs & Import Duties

  • International shipments may be subject to customs fees, import taxes, or duties.
  • These charges are determined by the destination country and are the buyer’s responsibility.
  • Formbella.eu is not responsible for delays caused by customs authorities.

7. Incorrect or Incomplete Addresses

Buyers are responsible for providing accurate shipping details.

If a package is returned due to an incorrect or incomplete address:

  • Reshipping fees will apply.
  • Refunds for shipping charges will not be issued.

8. Lost or Damaged Packages

If your package is lost or damaged:

  • Contact us within 48 hours of delivery issue.
  • We will file a claim with FedEx, UPS, or DHL.
  • Replacement or refund will be issued based on carrier investigation.

We are not responsible for theft after delivery confirmation.

9. Delivery Delays

We are not responsible for delays caused by:

  • Weather conditions
  • Customs inspections
  • Carrier operational delays
  • Holidays or special events

We always work closely with our shipping partners to minimize interruptions.

10. Contact Information

For any shipping or delivery inquiries, contact us:

Formbella.eu
Email: info@formbella.eu
Website: https://formbella.eu

 

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